Nordicwrite.se has become the best Nordic custom writing service by ensuring every client using our service is happy. Since 2016, we have set and maintained high standards for custom writing.
If you request for revision and we determine that there are enough grounds to warrant the action, we shall revise you work free till the writer meets all your requirements. A review request is subject to the scrutiny of our customer support department that determines the authenticity and should not in violation of the following:
ADHERENCE TO THE ORIGINAL ORDER INSTRUCTIONS
Any revisions you request will be free so long as you do not change your original instructions. If the scope of amendments is beyond the initial instructions, we will gladly revise and improve your work but will charge a small fee at our discretion. A customer must make payments for such revision before the writer starts amending the work and we deliver the revised version. Likewise, you cannot ask us to use additional references from materials that you did not provide the materials during order placement.
STATE OF REVISON DOCUMENTS
You should not edit any work we deliver then ask for revisions. We only correct errors on an assignment if it is in the same state we sent it. In case the quality assurance department determines that there is a difference, we cannot revise it.
TIME FRAME FOR REVISION REQUESTS
Nordicwrite.se is a leading Scandinavian academic help service and allows up to 7 days for customers to request for amendments and provide much detail about their complaining as possible.
You can request for changes through live chat, contact email or phone. Our customer representatives will guide you in the case of difficulties making your revision request. Discuss every important detail about the order extensively through email providing all the necessary details to help the writer to get it right.
If you inform us about revision after the amendment period, we will offer the service under our terms and conditions that may include extra payment before commencing the revising. We will, however, accord your work the same level of attention to requests within the 7 days. A customer has the liberty to ask for amendments by the paper writer or seek reassignment.
COMPLAINTS RESPONSE TIME
Customer service and quality assurance departments strive to acknowledge emails we receive from customers the same day during working hours. During the peak business periods of the years, we answer emails we receive during the last two hours of a working day on the following morning. It is a customer’s responsibility to request for revision within an adequate time that will not affect his or her work submission deadlines. We are not responsible for any effects or damages as a result of a late request for revision.
ACTION AFTER REVISION REQUESTS
We are a genuine Nordic academic help company operating in Sweden and subject to courts in the country’s jurisdiction. A court case should be the last action after you exhaust all other avenues. Legal action is time-consuming and expensive for all parties. Courts have many cases and take longer to deliver judgments.
We urge our customers to inform us about their complaint. If you feel that our quality assurance is unfair, contact or COO or legal department to make a follow-up. As a company, we will take the initiative to appoint an expert who will make an independent judgment that we will adhere to if he/she declares that your complaint is genuine.
When Nordicwrite.se believes that you have a legitimate complaint, we will pass the work to your writer or reassign it to another expert if it is your wish for free correction. If the claim is not justifiable but is something minor such as failure on your part to state your preferred referencing style, we shall amend your work and cover most of the cost for this additional work.
In the case of a dispute on the appropriateness of your complaint, we shall appoint an independent expert to proofread your work, and his or her action may include filling a pro-forma Assessment Sheet that we will send to you after completion. The decision by the expert will be final.
If your complaint relates to work that we can no longer amend-for instance when your deadline has passed- we will still investigate your complaint and if it is valid, we will determine a satisfactory resolution.